HOW DO I RETURN AN ITEM?
If you are not happy with your purchase and wish to return an item, please contact us within 30 days after receiving your item.
Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
Returned items must be in original packaging, including any accessories, manuals, and documentation.
If you do not like the product after using, please inform us in order to get a 100% refund. Returned items must be unused, in the same condition that we sent it to you, and in their original packaging. Stains, plastic foiling broken will not be accepted. Products that have been personalized cannot be refunded or exchanged. If the condition of the product shipped back to us is not in acceptable condition we reserve the right to not refund or exchange.
Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.
We will inform you to ship the product to the following address, or contact us:
(1) chang fang B qu, heng lu yi hao, mu lun gong ye cun, Changping zhen, Dong wan city, Guandong province, China 523562
(2) 1378 W Lancelot DR VALLEY CITY, WEST VALLEY CITY UT 84119, USA
AveryDay reserves the right to deny return.
WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?
Did you receive a faulty unit, or the wrong product? Simply not satisfied with your order?
Please contact firstname.lastname@example.org or here to start the return process. Please include the following information:
- Order number
- Proof of purchase
- Video or photo of the faulty product (if applicable)
- Complete delivery address
- Contact telephone number
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
HOW LONG IS THE RETURNS PROCESS?
Processing returns may take up to 15 business days from the day we receive your return. We will email you to confirm once your return has been processed.
For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.
WHEN WILL I RECEIVE MY REFUND?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 15 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do:
Contact the bank/credit card company. It may take some time before the refund is posted to your account.
HOW DO I CHANGE OR CANCEL MY ORDER? LOST OR STOLEN PACKAGES
Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or cancelled.
To check the status of your order, please send us message on Facebook or contact email@example.com